My daughter and friend got her food, I sat patiently and waited. I took Scarlett to the toilet, came back and no food.
Then a waitress came over and asked if everything was ok. My friend had nearly finished her meal and I said I hadn't had my meal yet. The waitress went off and came back a few minutes later with my food and said they had forgotten about it.
She put my plate down, I thanked her and ate it. I came home and decided to tweet Wetherspoons to make them aware of what happened...
I wasn't insulting, I was making them aware that they may need to work on their customer service. They replied...
I can deal with the human error part but the waitress didn't keep me informed she told me it had been forgotten when she brought my meal to me. I'm not having a go at her as she was not who served our table originally but to forget a meal seems a bit odd.
Surely the best thing to do was to offer an apology and say thank you for making us aware? Not to bite at a customer and be sarcastic.
Am I over reacting that a big company responded like that?
20 minutes later...
Turns out the above is a fake account but I did get owned. Damn it!
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